Discover how automated workflows and intelligent fault management can optimize maintenance, reduce downtime, and boost operational efficiency.
When managing their facilities and resolving issues that arise, many gas station operators face the challenge of keeping track of various systems. This raises questions such as “Who has an overview of which issues have occurred?”, “Which of these have already been assigned to a service provider?”, or “Which ones have not yet been resolved?”. Based on our many years of experience, we are convinced that predictive maintenance is a key concept here. Faults must be detected and resolved as early as possible. Furthermore, background processes (e.g., commissioning a service provider) must be automated.
The key to success? Workflow-driven error management combined with IoT solutions. Our solution? The omis IoT Hub, which can consolidate multiple sources into a single tool. omis acts as a central hub for all errors automatically reported by various devices (via an API). It uses intelligent algorithms to pre-qualify errors before a ticket is generated—an ideal complement to existing ticketing systems that enables an end-to-end IoT strategy.
Enough about the theory… it’s much more interesting to see how this works in practice! team energie GmbH & Co. KG is our first customer to deploy the omis IoT Hub live at its gas stations. The company operates a network of approximately 100 gas stations, 84 home improvement stores, and 117 agricultural locations, employing around 5,400 people. For maintenance issues, the company already uses software that is not scheduled to be replaced in the near future. With the implementation of the omis IoT Hub, the energy division (gas stations) aims to automate and optimize maintenance processes.
In the first step, Washtec’s car wash systems will be connected to our IoT Hub via an API. omis checks error messages in advance and forwards them via an interface to the existing software solution, where they are processed by the Energy Team as usual. This first phase will go live in December. In a second step, the point-of-sale system—which integrates various systems (cash register, payment terminal, fuel pumps)—will be connected. Error messages will be transmitted directly to omis via an API. Additionally, plans are in place to directly connect coffee machines and refrigerators.
Automated transmission improves the quality of error reports and enables them to be forwarded directly to service providers. The result: systems are back online and ready to generate revenue in no time. In addition, administrative overhead can be significantly reduced. All in all, it’s an investment that pays for itself in no time!