Maintenance and associated fault management in decentralized structures, such as gas station networks, require specific systems that can be connected digitally and directly using flexible interface solutions. This ensures the smooth and secure exchange of information and data.
omis 4.0 is one such cloud-based software solution. On the one hand, our software offers a high degree of standardization, while on the other hand, it can be flexibly adapted to customer requirements. In addition, it can be used with minimal training. It is important to understand that omis is not a replacement for ERP systems or ticket systems from service providers, but is connected to them. "omis is the user-friendly front end that enables simple and fast transmission of error messages," explains Franz Berneder, sales manager at omis.
One example of a direct interface is the one to TSG, which enables our mutual customers to create and process error messages in a single system (omis). Error or fault messages are transferred directly from omis to TSG's maintenance management software, where they are processed. The current status is continuously reported back to omis. The results: significant cost and time savings for all involved – no unnecessary emails or phone calls, no misunderstandings, no duplicate entries.
Another use case is Huth POS systems. Before the interface was implemented, stationary reports of malfunctions had to be sent to Huth by email or phone, where they received a kind of Huth repair ticket. Thanks to the interface, fault reports are automatically stored in both systems and forwarded to a Huth technician responsible for troubleshooting. Users benefit from significantly reduced effort as they no longer have to enter reports in two different systems. Communication errors are minimized and problems are solved much more quickly.
Christ Wash Systemsis another example of a successfully implemented interface. Reports are forwarded to Christ, where the responsible employees enter them into the system. Reports in omis can be paused, continued, terminated, and completed. In addition, notes can be added to reports. Work reports are sent to omis by email and can be attached to the corresponding reports.
Companies seeking to optimize their processes can benefit greatly from our relatively new interface to Topteq gas station technology. Tickets are automatically transferred to the Topteq system, reducing manual entries and avoiding errors. In addition, Topteq employees no longer have to switch between two systems. Work logs and notes can be transferred via the interface and stored with a message. All in all, the interface increases efficiency, promotes transparency, improves quality, and has a positive effect on customer satisfaction.
A similar example is the bidirectional interface to the service providerScheidt & Bachmann. Tickets are no longer transmitted by email but via the interface. The avoidance of communication errors, reduced response times, and real-time status updates are just a few of the resulting benefits.
At omis, we are currently focusing on our latest development—the IoT Hub. This hub is capable of combining many different data sources in a single tool. The necessary measures are carried out automatically and workflow-controlled in omis 4.0. The omis IoT Hub is based on intelligent algorithms and acts as the central point to which all malfunctions are automatically reported (via an API) from various devices. This makes it an ideal addition to existing ticket systems and enables a comprehensive IoT strategy.