Analysis & Evaluation
Dashboards & KPIs at a Glance
From ad-hoc overviews to strategic management: Dashboards display downtime, response and resolution times (MTTA/MTTR), incident frequencies by system or location, costs per ticket, and SLA performance. Filters, drill-downs, and exports support operational teams and management.
Standard Dashboards
- Availability & Downtime
- Ticket Backlog & SLA Rate
- Costs by Location & Costs by Cause
Reports & Exports
- CSV/PDF Export
- Scheduled reports
- API access
Frequently asked questions – quick answers
Everything important at a glance.
Do you have a question about a particular function, or would you like to clarify details about tickets, audits, SLAs, data import, or implementation? You will find concise answers in our FAQ.
