Companies with an extensive network of gas stations must manage a wide variety of facilities while keeping downtime to a minimum. This typically requires several different systems to monitor the facilities and detect faults early on. This automatically presents various challenges that operators must address.
Based on our many years of experience in the industry, we asked ourselves: What are the biggest challenges in maintenance, and how can we help address them?
Clogged diesel filters pose a major challenge, as they slow down the refueling process and can lead to delays and frustration for customers. omis is equipped with sensors that monitor filter performance. It issues real-time alerts when filters are about to become clogged, enabling proactive maintenance. This prevents unexpected downtime, ensures smooth operations at gas stations, and guarantees a better customer experience.
Another major problem is water contamination in fuel tanks, which can cause damage to equipment and vehicles and result in non-compliance with industry regulations. omis can be connected to sensors in fuel tanks to detect water contamination in real time and alert personnel before the problem escalates. This reduces the risk of equipment damage, improves fuel quality, and ensures compliance with environmental and safety standards.
Next, a paper shortage in payment terminals can lead to operational delays and poor customer service. omis monitors paper levels in OPTs and sends early warnings when paper supplies are running low to ensure they are replaced before they run out completely. This ensures the continuous operation of payment terminals, prevents service interruptions, and increases customer satisfaction.
Another challenge related to payments is faulty card readers in payment terminals, which can lead to failed transactions, lost revenue, and frustrated customers. omis monitors the operational status of card readers in payment terminals and sends immediate alerts when a malfunction is detected. Revenue losses are minimized, rapid problem resolution is ensured, and the customer experience is improved by keeping payment terminals fully operational.
A major challenge for operators is downtime for high-revenue-generating equipment such as car washes and coffee machines, which leads to lost revenue and customer dissatisfaction. omis monitors the performance of car washes and coffee machines, providing real-time data on downtime and performance trends, as well as alerts when issues arise. This increases uptime, maximizes revenue from these services, and improves customer satisfaction by ensuring that the equipment is always available.
In addition, vapor recovery systems—which are essential for compliance with environmental regulations—often cause automatic pump shutdowns that disrupt operations. omis can be integrated into vapor recovery control systems to monitor their performance and prevent unnecessary pump shutdowns through predictive maintenance. The result: reduced downtime, compliance with environmental regulations, and smooth fuel dispensing operations.
Managing multiple systems and generating meaningful reports can be time-consuming and inefficient. omis offers customizable workflows that allow operators to automate work orders, monitor equipment status, and generate detailed reports all from a single platform. This reduces the need for manual intervention, provides a comprehensive overview of all operations, and enables data-driven decisions to improve performance.
Our key to success?
Workflow-driven error management combined with IoT solutions (e.g., sensors). Our omis IoT Hub is capable of consolidating multiple sources into a single tool. omis serves as a central hub for all errors automatically reported (via API) by various devices. The steps required to resolve the issue are automatically initiated and managed in omis 4.0 (workflow-driven). The omis IoT Hub uses intelligent algorithms to pre-qualify errors before a ticket is generated. This makes the omis IoT Hub an ideal complement to existing ticketing systems and enables a comprehensive IoT strategy.