New business models, such as unmanned shops at EV charging stations, are leading to new requirements in terms of the organization and professionalization of maintenance tasks. Operators need a range of different systems to keep track of their facilities and upcoming faults. Some important questions in this context are: Who can keep track of which faults occur, which of them have already been assigned to a service provider, and which have not yet been processed?
Let's return to the example of unmanned stores. One major advantage is that they are open around the clock. To make this possible, the availability of the devices must be as high as possible, which in turn automatically contributes to higher customer satisfaction. Thanks to remote diagnosis and maintenance , many problems and errors can be fixed remotely. But what about damage to devices such as refrigerators, coffee machines, or lighting—an important aspect for safety during the night hours. Customers will not be willing to report faults. On the contrary, due to the negative experience, they may not visit the location again. Especially at unmanned locations, uncertainty among new customers can be relatively high. Using the devices is new to many of them, and problems or faults lead to a poor customer experience.
Predictive maintenance is an important keyword here. Errors must be detected and rectified as early as possible, ideally before the customer notices them. In addition, background processes (e.g., contacting a service technician) must be automated . The key to success is workflow-driven error management combined with IoT solutions (e.g., sensors). The better the entire infrastructure is organized, the greater the chances of standing out from the competition and establishing a superior market position. One solution is the omis IoT Hub, which can combine multiple sources in a single tool. omis acts as a central hub for all errors that are automatically reported (API) by various devices. The steps required to resolve the error are automatically initiated and managed in omis 4.0 (workflow-controlled). The omis IoT Hub follows intelligent algorithms and qualifies errors in advance before a ticket is generated. This makes the omis IoT Hub an ideal addition to existing ticket systems and enables a consistent IoT strategy.
omis 4.0 is a cloud-based software solution that has been specially developed for decentralized organizational structures. More than 5,000 locations already use omis to digitize important maintenance tasks and benefit from noticeable cost savings, significant quality improvements, higher plant availability, and reduced processing times. Thanks to its modular design, omis can be adapted to the individual needs of each customer.