omis IoT Hub – How we transform theory into practice

While managing their equipment and upcoming errors, many operators of petrol stations face the challenge to keep control over different systems. Questions like “Who has an overview about what errors occur?”, “Which of them have already been assigned to a service provider?”, or “Which are not handled yet?” occur. Based on our long-term experience we are sure that predictive maintenance is one major keyword here. Errors must be detected and handled as early as possible. In addition, processes in the background (e.g., commissioning a service provider) must be automated. The key to success? Workflow-driven error management combined with IoT-solutions. Our solution? The omis IoT Hub which is able to unite multiple sources in one tool. omis acts as the central hub for all errors that are reported automatically (via an API) by different devices. It follows intelligent algorithms and pre-qualifies errors before a ticket is generated – an ideal addition to existing ticket systems that enables an end-to-end IoT strategy.

Enough about theory… much more interesting is how this works in practice! team energie GmbH & Co. KG is our first customer to use the omis IoT Hub live at its petrol stations. The company operates a petrol station network of about 100 stations, 84 hardware stores, and 117 agricultural sites with about 5.400 employees. For maintenance issues the company already uses software that should not be replaced in the near future. With the implementation of the omis IoT Hub the energy department (petrol stations) follows the goal to automate and optimize maintenance processes.

In a first step the washing stations of Washtec are connected via an API to our IoT Hub. omis pre-qualifies error reports and transfers them via an interface to the existing software solution where they are handled by team energie in the usual way. This first phase will go live in the course of December. In a second step, the cash system, where different assets are united, will be connected (cash desk, payment terminal, gas pumps). Via an API errors are directly transferred to omis. In addition, the direct connection of coffee machines and cooling devices is planned.

The automated transfer improves the quality of error reports and enables the direct forwarding to service providers. The results: Assets are available again in minimum time and ready to generate turnover. Also, the administrative effort can be reduced significantly. All in all, an investment that amortizes in the shortest possible time!