What are your key maintenance challenges?
Companies with an extensive network of fuel stations must manage a high number of various types of equipment while ensuring minimal downtime. Usually a number of different systems to keep control over the equipment and upcoming errors is needed. This automatically results in various challenges that operators are facing.
Based on our long-term experience in the industry, we asked ourselves: What are the key maintenance challenges and how can we help to handle them?
One major challenge are blocked diesel filters that can slow down refueling operations, causing delays and frustration for customers. omis integrates with sensors that monitor filter performance. It provides real-time alerts when filters are nearing blockage, enabling proactive maintenance. This prevents unexpected downtime, keeps refueling lines moving smoothly, and ensures a better customer experience.
Another main problem is water contamination in fuel tanks that can damage equipment, harm vehicles, and lead to non-compliance with industry regulations. omis can connect with sensors in fuel tanks to detect water contamination in real-time, alerting staff before the issue escalates. This reduces the risk of equipment damage, improves fuel quality, and ensures compliance with environmental and safety standards.
Next, running out of paper in payment terminals can cause operational delays and lead to poor customer service. omis monitors paper levels in OPTs, sending early alerts when paper supplies are low to ensure they are replaced before running out. This ensures continuous operation of payment terminals, avoids service disruptions, and enhances customer satisfaction.
Another challenge concerning payment are faulty card readers in payment terminals which can result in lost transactions, revenue loss, and frustrated customers. omis tracks the operational status of card readers in OPTs and sends immediate alerts if a malfunction is detected. Revenue loss is minimized, quick resolution of issues is ensured, and customer experience is improved by keeping payment terminals fully functional.
A huge problem for operators is downtime of high-revenue equipment like car washes and coffee machines leading to lost sales and customer dissatisfaction. omis monitors the performance of car washes and coffee machines, providing real-time data on downtime and performance trends, along with alerts when issues arise. This increases uptime, maximizes revenue from these services, and improves customer satisfaction by ensuring that equipment is always available.
Moreover, vapor recovery systems, while essential for environmental compliance, often cause automatic pump shutdowns, which disrupt operations. omis can integrate with vapor recovery control systems to monitor their performance and prevent unnecessary pump shutdown through predictive maintenance. The results: Reduced operational downtime, compliance with environmental regulations, and smooth fuel dispensing operations.
Managing multiple systems and generating actionable reports can be time-consuming and inefficient. omis provides customizable workflows, allowing operators to automate work orders, monitor equipment status, and generate detailed reports from a single platform. This reduces manual intervention, provides a comprehensive view of all operations, and enables data-driven decision-making to improve performance.
Our key to success? Workflow-driven error management in combination with IoT-solutions (e.g., sensors). Our omis IoT Hub is able to unite multiple sources in one tool. omis acts as the central hub for all faults that are reported automatically (API) by different devices. The steps required for rectification are initiated and managed automatically (workflow-controlled) in omis 4.0. The omis IoT Hub follows intelligent algorithms and pre-qualifies faults before a ticket is generated. This makes the omis IoT Hub also an ideal addition to existing ticket systems and enables an end-to-end IoT strategy.