Success Stories @ omis 4.0

The customer

Since 1983, INIT has evolved from a university spin-off to the world market leader for ITS solution in public transportation. The roots and base are in Karlsruhe, but the firm is at home all over the world – with more than 30 subsidiaries and offices around the globe. More than 700 customers rely on INIT to manage their daily tasks: planning and dispatching, fare collection & revenue management, operations control and real-time passenger information, analyzing and optimizing (https://www.initse.com/enus/start/).

The challenge

"INIT provides an Automatic Passenger Counting System (APC) for the Regional Transportation District (RTD) Denver (USA). The vehicles record and upload passenger ridership data to the RTD planning department for the purpose of reports. As such it is a requirement to have accurate data which is also used to receive funding for the agency from the Federal Transit Administration (FTA) government", explains Mr. Rakebrandt (Director Business Development for APC).

In general, the safety measures in public transport are very strict. Therefore, it is always important to keep an eye on current faults and to respond quickly to them.
"With reporting requirements on the transit and federal level, it is important to identify equipment defects which typically lead to accuracy issues along with accuracy issues themselves", says Mr. Rakebrandt.

The solution

"With the current INIT/omis integration accuracy issues are streamlined in order to produce greater efficiency in their resolution. In addition, to serving as traceability/tracking for issues among the vehicle fleet. INIT has implemented omis solution on 106 trains for the initial installation with creating acceptance sheets. Furthermore, omis is creating automated work order daily at 1:00 PM EST to inform the team about vehicle defects that the maintenance team can act quickly to correct the issue" (Mr. Rakebrandt).

omis is a single point of contact for all fault, error and claim reports, e.g. in the event of faults with doors on busses or trains with sensors or GPS receivers. This enables operators to react accordingly and keep downtimes short. Through the digital document management, important documents (e.g. photos of repairs, documents from inspection appointments etc.) can be stored and managed. Insurance claims can be distributed both manually and automatically to the responsible person and service provider.

Inspection management allows technical inspection of doors on busses and trains to be conducted on schedule. The next appointment is created automatically after completion based on the stored periodicity.
"omis has helped us tremendously providing a quality product to the agency and it has helped the agency getting accurate funding measures", says Mr. Rakebrandt.

omis 4.0 is a real web application. It can be accessed and used anywhere. Installation of a program is not required and the design is responsive. Through this we offer an optimized operation for all users. For omis 4.0 to integrate itself optimally in a company’s own workflows we focus on implementing rapidly while requiring minimal effort on the customer’s side. Thanks to our long experience in the industry we know the specific needs of our customers. Our licensing model needs no long explanation and adapts flexibly to different requirements. Our customers do not need to worry about releases, updates or software maintenance.

omis 4.0 has a modular structure and can therefore be adapted specifically to the needs of each customer. The various modules result in numerous functions and options for how omis can be optimally used in the company. The main module lists and manages the most important master data. It also serves as a data source for the other modules. omis 4.0 includes the essential functions that are needed by users in their daily work: Master data management, fault report management, insurance claim management, document management, inspection scheduling, checklist management and reporting options.

About us

For almost 15 years, Faschang Service & Management GmbH has been dealing with the topic of maintenance and repair. Based on this long experience we offer a wide range of services. Starting with consulting and conception to customization and integration, we support you with the implementation of our maintenance management software omis 4.0. Additionally, we also provide training and enterprise support of the application.